Refund & Cancellation Policy

1. Where Your Purchase Takes Place

Orbit Labs presents digital products and links to their product destination pages. Purchases are completed on those destination pages, which are operated by our associated digital commerce platform. This website does not process payments and does not take orders directly.

This matters for refunds: the party that took your payment is the party that can process a refund for it.

2. Purchases Through External Product Pages

Where a purchase is completed on an external or associated product platform, the refund and cancellation terms applicable to that purchase may be displayed on the relevant purchase platform or product page.

Please review those terms before completing a purchase, and keep your order confirmation. Refund requests for such purchases should be raised with the platform where the payment was made, using the support channel it provides.

3. Digital Products

Digital products may have specific refund eligibility conditions, because digital content can be accessed, downloaded or delivered immediately after purchase. Once digital content has been accessed or downloaded, some sellers limit or exclude refunds, and consumer law in some jurisdictions allows this where the buyer has agreed to immediate access.

Eligibility therefore depends on the individual product and on the terms shown at the point of purchase. We do not apply a blanket rule across all products, and nothing in this policy is intended to remove a right you have under applicable consumer law.

4. Cancellations

Because digital products are typically delivered immediately, there is usually no separate order-processing window in which an order can be cancelled before delivery. Where a product is delivered on a delay, or is sold on a recurring basis, the cancellation terms shown at the point of purchase apply.

5. Problems With a Purchase

If a digital product was not delivered, cannot be accessed, or is not what the product page described, raise it promptly. Start with the support channel of the platform where you completed the purchase, and include your order reference and a description of the problem.

6. Contact

For questions about a product featured on Orbit Labs, you can contact the appropriate support channel listed on the relevant product page. For general enquiries about this website or about a product listed here, contact us at envoynco@gmail.com or through the contact page.

We cannot issue a refund for a payment we did not receive, but we will help point you to the right place.

7. Changes to This Policy

This policy may be updated as the website and its product selection change. The “Last updated” date at the top of this page reflects the current version.